Software Bisque Knowledge Base Article – 79

NO STARS APPEAR ON STAR CHART OR IN PRINT PREVIEW

ISSUE

User does not see any stars on printed star chart nor in the Print Preview.

RESOLUTION

Customer should contact printer manufacturer to see if a new printer driver is available with 32 bit support. This applies to Windows 95/NT and Win32s.

For HP printer drivers call 970 339 7009 to obtain the latest driver. HP500 Series drivers (550C 540 etc) Version 5.0 do not work under WIN32s, Version 6 of the driver does, which can be obtained from the above number.

If a new driver doesn’t solve the problem, there may be a hardware conflict.

As a work-around, use the clipboard to get the image into a different application which is able to print.

APPLIES TO

Printing

KEYWORDS

SBKB

This article was formerly published under the identifier Q168KB in Software Bisque’s prior knowledge base.

Last Reviewed: 11/24/2004