Software Bisque Knowledge Base Article – 243

“INVALID SERIAL NUMBER, THESKY BETA IS CLOSED”

ISSUE

After installing TheSky v5, attempting to use menu commands results in a notice:

“Invalid serial number, TheSky Beta is closed.”

TheSky then closes.

RESOLUTION

This may happen if:
1. The user previously had a beta-test edition of TheSky v5 installed on the computer.
-or-
2. Some files remain from a previous version or aborted installation of TheSky.
-or (and most commonly)-
3. The user is installing TheSky into the root of a hard drive, rather than into a named folder.

Regardless of the cause, TheSky should be uninstalled (Start / Settings / Control Panel / Add/Remove Programs), TheSky’s folder should be deleted (e.g. C:/Program Files/Software Bisque/TheSky), and TheSky v5 re-installed. If installing to a destination other than the default, be sure that a folder name is specified (e.g. “/TheSky”).

Note that a different serial number is not required.

APPLIES TO

Installation

KEYWORDS

SBKB

This article was formerly published under the identifier Q480KB in Software Bisque’s prior knowledge base.

Last Reviewed: 11/24/2004