Software Bisque Knowledge Base Article – 137

INSTALLING RAS CAUSES GENERAL PROTECTION FAULT

ISSUE

During installation of the Remote Astronomy Software, the error message “Shadow caused a general protection fault at xxxx:xxxxx” (some specifiec address). This message may be followed by other general protection fault messages.

RESOLUTION

If the installation program causes a general protection fault of any kind, have the user do the following:
1. Reboot the machine.
2. Delete all files from her/his temporary folder (usually C:/WINDOWS/TEMP or C:/TEMP).
3. Run install again.

APPLIES TO

Installation

KEYWORDS

SBKB

This article was formerly published under the identifier Q285KB in Software Bisque’s prior knowledge base.

Last Reviewed: 11/24/2004