› Forums › Knowledge Base › Knowledge Base Articles › 137 – INSTALLING RAS CAUSES GENERAL PROTECTION FAULT

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  • August 23, 2005 at 2:00 pm #88065

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    Software Bisque Knowledge Base Article – 137

    INSTALLING RAS CAUSES GENERAL PROTECTION FAULT

    ISSUE

    During installation of the Remote Astronomy Software, the error message “Shadow caused a general protection fault at xxxx:xxxxx” (some specifiec address). This message may be followed by other general protection fault messages.

    RESOLUTION

    If the installation program causes a general protection fault of any kind, have the user do the following:
    1. Reboot the machine.
    2. Delete all files from her/his temporary folder (usually C:/WINDOWS/TEMP or C:/TEMP).
    3. Run install again.

    APPLIES TO

    Installation

    KEYWORDS

    SBKB

    This article was formerly published under the identifier Q285KB in Software Bisque’s prior knowledge base.

    Last Reviewed: 11/24/2004

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