Software Bisque Knowledge Base Article – 1229

1:

Are you a New User? Please Review Our Website Overview Page

If you are new to Software Bisque, please review this page for details on how to join, log in, make posts and more.

Software Bisque Website Overview page.

2:

Install the Latest Software

Many common issues can be resolved by installing the latest update of the software.

To determine if a later update exists, from TheSky, click Help > Check for Updates menu.  If so, click the follow the instructions, download the latest update from your My account > My Downloads page and install it.

Here are the changes associated with the latest software release  (The easy to remember URL is http://www.bisque.com/changelog)

Read/Search SB Documentation/User Guides 

Our user guides can help get you answers or point in the right direction.  They are available in different ways and formats to suit your needs.

• TheSky’s User Guide is available  online, in a searchable “web-based help” format.
• TheSky’s User Guide is available within the application itself.  Click Help > TheSky Help to view it.
• TheSky’s User Guide in PDF format and can be downloaded from the Documentation tab on the product’s page.
  • TheSky Pro and Serious User Guide
  • Paramount GEM User Guide

In general, go to the Documentation tab of any product to view it’s documentation!

4:

Search the Software Bisque Knowledge Base (SBKB) Articles

The Software Bisque Knowledge Base contains answers to many common issues. Try searching for specific keywords related to your problem plus adding “SBKB” to help the refine the search for knowledge base articles.  For example, search for “SBKB USB Issues” for answers to common USB issues.  As another example, to find this article, type into the search box [SBKB “help us help you”] without the brackets where you put quotes around the common words “help us help you” to narrow the search.

Click here to search the SB Knowledge Base for answers Don’t forget to add the “SBKB” text to the search query to look for just knowledge base articles!

5:

Search the Software Bisque Forums for Answers

The forums are loaded with answers to thousands of previously asked questions.  Chances are, your question has been asked and answered before.  For best results, try searching for specific keywords related to your problem.

Click here to search the Software Bisque Community Forums for answers

6:

If and when you post, please provide the following information…

If the problem cannot be resolved after performing the above steps, in your support post, please include:

• What build of the software are you running? Go to Help, About. See number 2 above.
• The step-by-step procedure required to reproduce the problem.
• The operating system you are using.  macOS?  Windows 10 or 11?  Linux ARM64? Linux x86_64?  Ubuntu version?
• The error code number and the exacting wording of any error message or messages you encounter.
• Steps outside what is listed above you have tried.
• The exact make and model of all the astronomy equipment you are using, including the mount, camera, autoguider, focuser, filter wheel, rotator, web power switch, dome, USB hubs, USB to serial adapters, or other devices.
• Strive to post into the most appropriate forum.

Software Graphics Problem?  Sometimes, installing the Latest Original Equipment Manufacturer (OEM) Video Driver for Your Computer will Help

Many Software Bisque’s products rely use graphics acceleration and updating your video driver can solve unexpected crashes or abnormal app behavior.

How to update your computer’s video driver.