Software Bisque Knowledge Base Article – 1224

CANNOT LAUNCH THESKYX THEATER EDITION FROM SYZYGY

ISSUE

Clicking TheSkyX button on the Syzygy application (from Windows Vista 32, Windows Vista 64 and Windows 7) fails to launch TheSkyX Theater Edition.

Also, switching between the Seeker Theater Suite and Mojo applications from Syzygy takes about 10 seconds.

RESOLUTION

A known bug in the above operating systems prevents sockets from connecting to localhost with IP version 4 (IP4) when IP version 6 (IP6) is enabled.

The solution is to disable IP6 on localhost, by editing the hosts file:

c:/windows/system32/drivers/etc/hosts

and commenting out the line that reads:

::1  localhost

APPLIES TO

Mojo, Seeker Theater Edition, TheSkyX Theater Edition, Syzygy all versions