Software Bisque Knowledge Base Article – 1156

THESKY6 SHOWS A BLANK SCREEN, AND NONE OF THE MENU COMMANDS FUNCTION

ISSUE

Running TheSky6 results in a blank, black screen (showing no stars or other objects), and the menu commands fail.

RESOLUTION

There is a known bug in Webroot Software’s Spy Sweeper software that causes TheSky6 to behave abnormally (see the Spy Sweeper History below).

There are also reports that PC Tool’s the Spyware Doctor software causes TheSky6 to start with a blank screen. Uninstalling the Spyware Doctor software resolves this behavior.

Another user has reported that the application Threatfire exhibits similar behavior. Uninstalling Threatfire resolves the problem.

Spy Sweeper History

In April 2005, at Webroot Software’s request, Software Bisque sent Webroot engineers a copy of TheSky6 so that Webroot could try to resolve this issue with Spy Sweeper. Please contact Webroot Software’s technical support to determine the status of this issue.

Update: Contrary to earlier reports, this issue has not been resolved in the latest release of Spy Sweeper software (as of August 10, 2005). 

• Install the latest TheSky6 release from the Downloads page.

• TheSky6/Spy Sweeper customer’s report that, when running TheSky6 and Spy Sweeper simultaneously, TheSky6 runs properly only when the Spy Sweeper’s Memory Shield option is enabled. All other Shield options (Startup, Internet, etc.) must be disabled.

If you encounter any issues running TheSky6 with the Spy Sweeper software, please contact Spy Sweeper technical support for assistance.

See Article 1150 for additional information.

APPLIES TO

TheSky6, all Editions.

KEYWORDS

SBKB, spy sweeper, threat fire, threatfire,

Last Reviewed: 02/02/2006