Search Results for '1000'

I sent in my MYT for the full platinum upgrade. The mount looks good but I have not tested it yet. However, I did not receive back my MKS6000 board which was in working condition when it left my hands. These are worth between 750 and 1000 dollars in the used market, so I’d like it back. I’m planning to donate it to a local high school as a backup for the board that they have in their MEII system. AFAIK, the board is my property. Did I sign it away when I paid for the upgrade? If not, then I think that you are required by law to send it back to the owner – that’s ME.

I’ve tried calling the front desk now for two days and left messages to no avail (so far). Since no one picks up the phone, I guess that this is the only way to ask about the return of my property.

Rgrds-Ross Salinger

you have my number on your answering system

I have the MKS 6000 successfully installed. Where do I connect the AO/Scope cable from my SBIG 11000m as the new instrument panel doesn’t have a guider port any more. Or don’t I need it if I use “direct guide”. Thank you

AN SBIG CAMERA FIELD OF VIEW INDICATOR IS NOT LISTED IN THESKY6

ISSUE

I want to create a FOVI based on the SBIG ST-11000 CCD (or other) camera, but it is not listed in the Detector Database list on the View > Field of View Indicators, Detectors tab.

RESOLUTION

The specifications for the SBIG STL-11000 (and other newer model SBIG cameras) are included with TheSky6 version 6.0.0.23 and later. Click here to download TheSky6 Update.

Note: In order to preserve your modifications to the detector geometry list, the file that contains new detector information is not updated automatically.

To update this file, replace the file named Detector Geometry.txt in the TheSky6's My Documents folder with the newer, updated version of this same named file in TheSky6's Data folder. See below for details on how to do so.

1. From Windows Explorer, navigate to the TheSky6's Data/User/Field of View Indicators folder, by default, it is located in the folder:

   “C:/Program Files/ Software Bisque/TheSky6/Data/User/Field of View Indicators” 

2. Select the file named Detector Geometry.txt and then click Edit | Copy.
3. Navigate to the folder “My Documents/Software Bisque/TheSky6/Field of View Indicators” and then click Edit | Paste.
4. When prompted to replace the existing file, click Yes.

If you've made changes to your list of detectors, and just want to add the SBIG STL-11000 (or other model camera) to your list of detectors, then edit “Detector Geometry.txt” in the “My Documents” folder and add the “STL-11000 + ST-237…” information from the “Detector Geometry.txt” file in TheSky6's Data/User/Field of View Indicators folder.

APPLIES TO

TheSky6 Professional Edition, TheSky6 Serious Astronomer Edition version 6.0.0.21 and earlier.

KEYWORDS

SBKB

Last Reviewed:

Software Bisque Knowledge Base Article – 1145

THESKY DISCONNECTS FROM THE TELESCOPE WHEN A PARALLEL CAMERA DOWNLOADS

ISSUE

When downloading an image with a parallel SBIG camera, TheSky may automatically terminate the link to the telescope with the error 213 “Error, poor communication, link automatically terminated.”

RESOLUTION

Two possible solutions are:

1. Turn on High Priority Downloads in CCDSoft. From the camera control window go to the Setup tab and place a checkmark next to “High priority downloads.”

Or

2. Configure TheSky to not automatically disconnect the telescope upon poor communications.

A. Go to Start, Run and type “Regedit” and press OK.
B. Navigate to the HKEY_CURRENT_USER/Software/Software Bisque/TheSky/TELESCOPE for TheSky version 5 customers or HKEY_CURRENT_USER/Software/Software Bisque/TheSky6/TELESCOPE for TheSky6 customers.
C. Select, Edit, New, DWORD value, for the Name type “AutoTerminateErrCnt” and for the value put in something larger than 3 which is the default (like 1000).

APPLIES TO

TheSky Version 5
TheSky Version 6
CCDSoft Version 5

KEYWORDS

SBKB

Last Reviewed: 11/24/2004

Software Bisque Knowledge Base Article – 1098

WHAT FORMS OF PAYMENT DOES SOFTWARE BISQUE ACCEPT?

ISSUE

What forms of payment does Software Bisque accept? 

RESOLUTION

Software Bisque accepts the following methods of payment:

Form of Payment	Description
Credit Cards	The Software Bisque Store accepts the following major credit cards on the Software Bisque Store. Visa MasterCard American Express Discover The Software Bisque store does not accept PayPal (we apologize for the inconvenience).
Checks or Money Orders	Software Bisque accepts personal checks, checks from schools or other institutions (checks must be drawn on a U.S. bank) or money orders in US currency.  Please make checks payable to:  Software Bisque, Incorporated. What does 'A Check Drawn on a US Bank' mean?
Wire Transfers	Software Bisque can arrange a wire transfer as payment for orders exceeding $1000.00 and does not charge additional fees for this method of payment. Note that wire transfers can be expensive for both parties, as banks typically apply significant processing fees to both you and Software Bisque.  Please contact your local bank or financial institution for details about the charges you will incur when perfoming a wire transfer. Software Bisque can provide account routing numbers on request.  Please email the Software Bisque Front Desk to get started. Thank you.
Faxed Purchase Orders	Faxed purchase orders on school or institution letterhead. Terms are net 15.

Orders can be placed with Software Bisque using the following methods:

Web Orders	Visit the Software Bisque Store to place a secure order (credit card required).
Phone Orders	Call Software Bisque at 1-800-843-7599 or (303) 278-4478 and request a product or upgrade.
Facsimile Order	Fax the information below to Software Bisque at (303) 278-0045
Mail Order	Software Bisque 912 12th St Golden, CO 80401-1114 USA

Please provide the following information when placing orders:

• The name and the version of the product you currently own (upgrades only)

• Serial number of this product (for software upgrades only)

• Product to which to purchase

• Your First and Last Name

• Street Address

• City, State or Province, Postal Code or Zip Code

• Country (if outside USA)

• Daytime phone number

• Credit card number and expiration date. (Never send your unsecured credit card information via e-mail!)

Notes:

• A security deposit is required when ordering certain hardware products, such as Paramounts.

• Software Bisque uses UPS (United Parcel Service) for all shipments, unless otherwise specified. If you require a different shipping service, please specify the company name and the required delivery type (overnight, second day, ground, Saturday delivery, etc.) when placing your order. Web customers should enter this information in the “Special Instructions” text box when placing your order.

APPLIES TO

All Software Bisque products.

KEYWORDS

SBKB, contact, address, shipping, cost, delivery, method

Software Bisque Knowledge Base Article – 1084

“NO COMPATIBLE PROGRAM WAS FOUND” MESSAGE WHEN INSTALLING THESKY POCKET EDITION

ISSUE

I receive an error message “No compatible program with device was found” when installing TheSky Pocket Edition.

RESOLUTION

1. Download and install the latest version from http://www.bisque.com/pedl.
2. If the behavior persists, try to manually install TheSky Pocket Edition to the device.

To manually install TheSky Pocket Edition to the mobile device:

TheSky Pocket Edition installer copies several “.CAB” files to your desktop computer, in the “C:/Program Files/Software Bisque/TheSky Pocket Edition” folder.

TheSky Pocket Edition .CAB Files:
TheSky Pocket Edition.PPC300_2577.cab
TheSky Pocket Edition.PPC300_4000.cab
TheSky Pocket Edition.PPC300_10003.cab

a. Use ActiveSync to manually copy the file with the “2577” number (the numerical code for StrongARM processors).
b. On the mobile device, Tap this file name (using the Start | Programs | File Explorer) to begin the installation.

TheSky Pocket Edition will be installed to your device.

APPLIES TO

TheSky Pocket Edition and TheSky Pocket Edition with Pocket TPoint.

KEYWORDS

SBKB

Software Bisque Knowledge Base Article – 223

PRE-4000 B.C. SOLAR SYSTEM POSITIONS INCORRECT

ISSUE

When using TheSky to display positions of Solar System objects (e.g. planets), or star positions (relative to horizon), results are incorrect for ancient (pre-4000 B.C.) dates.

RESOLUTION

Early versions of TheSky v4.00 for Windows had a date limit of 4000 B.C. to A.D. 10000. By the release of v4.00.105, the date entry limit had been extended backward to 4712 B.C., however the computational algorithms still had the 4000 B.C. limit.

Because of this inconsistency, setting the date and time (Data, Site Information, Date & Time) to a year less than -4000 always gives the result for January 1 of 4000 B.C. (thus, changing the date within this range will not alter the Sky Display). When performing a Time Skip across this limit, results prior to -4001 will be treated as the year -4001.

This problem was corrected, and the date limit further extended to 4713 B.C. in TheSky v4.00.200. The user should obtain this, or a later version.

APPLIES TO

Time Skip

KEYWORDS

SBKB

This article was formerly published under the identifier Q447KB in Software Bisque’s prior knowledge base.

Last Reviewed: 11/24/2004

Software Bisque Knowledge Base Article – 224

THESKY DOESN’T ACCEPT YEAR 4713 B.C.

ISSUE

TheSky doesn’t accept the year 4713 B.C. (-4713) in the Data, Site Information, Date and Time tab sheet. It rolls over from -4712 to 10000, even though source algorithms allow 4713 B.C.

RESOLUTION

Early versions of TheSky v4.00 for Windows had a date limit of 4000 B.C. to A.D. 10000. By the release of v4.00.105, the date entry limit had been extended backward to 4712 B.C., however the computational algorithms still had the 4000 B.C. limit.

Because of this inconsistency, setting the date and time (Data, Site Information, Date & Time) to a year less than -4000 always gives the result for January 1 of 4000 B.C. (thus, changing the date within this range will not alter the Sky Display). When performing a Time Skip across this limit, results prior to -4001 will be treated as the year -4001.

This problem was corrected, and the date limit further extended to 4713 B.C. in TheSky v4.00.200. The user should obtain this, or a later version.

APPLIES TO

Time Skip

KEYWORDS

SBKB

This article was formerly published under the identifier Q448KB in Software Bisque’s prior knowledge base.

Last Reviewed: 11/24/2004

Software Bisque Knowledge Base Article – 115

IMAGE BUTTON NOT ENABLED FOR SOME NGCS

ISSUE

With the NGC pictures (Ngcpic.sdb) active, the Object Identification dialog does not have an available Image button (camera), even though there is an associated image.

This affects all NGC objects with a catalog number less than 1000.

Examples: NGC5, NGC991.

RESOLUTION

TheSky does not correctly associate NGC aliases with preceding zeroes. This will be fixed in a future release, however there is an immediate solution:

1. Obtain a modified Ngcpic.txt and Ngcpic.sdb file from Software Bisque.
2. Place the new Ngcpic.txt and Ngcpic.sdb files in your …/TheSky/database folder.
3. If your CD-ROM is not drive letter E, then you will need to edit the Ngcpic.txt file and search-and-replace all occurrences of “E:” with the correct drive letter, including the colon.
4. Use TheSky’s Data, Sky Database Manager, Add/Remove Databases command to remove the current Ngcpic.sdb (if added), then add the new …/TheSky/database/Ngcpic.sdb database in its place.

APPLIES TO

General

KEYWORDS

SBKB

This article was formerly published under the identifier Q240KB in Software Bisque’s prior knowledge base.

Last Reviewed: 11/24/2004