Software Bisque Knowledge Base Article – 225

RESOLUTION

Verify the following:

1. The format of the serial number must be entered identically as the printed serial number.
2. The hyphens (-) must be included when entering the serial number.
3. The serial number must match the format below:

????-????????

Specifically, the serial number begins with four numbers or letters from the English alphabet, followed by the hyphen character, followed by eight numbers or letters from the English alphabet.

When entering your serial number:

• Make sure to type the number zero (0) and not the letter capital “O” when the serial number contains this character.
• Capatalization is not necessary.
• Where requested, your given name (not your sign in name or alias) and a valid serial number must be entered.

Legacy Software Bisque Serial Number Formats:

• AA-####-#### (Old format: two characters, hyphen, four numbers, hyphen, four numbers.)
• AAA-####-##### (Old format: two characters, hyphen, four numbers, hyphen, four numbers.)

Here’s an example (invalid) serial number: D5E4-A1B3C039

For the above serial number, you would type the following underlined characters into the Serial Number text box:

Delta, Five (5), Echo, Four (4), hyphen (–), Alpha, One (1), Bravo, Three (3), Charlie, Zero (0), Three (3), Nine (9)

APPLIES TO

TheSky (all editions), Cameras+ module, Domes module, TPoint module activation.

• This topic was modified 1 year, 11 months ago by  Daniel R. Bisque.