Software Bisque Knowledge Base Article – 91

“FAILED TO CREATE EMPTY DOCUMENT” AT STARTUP

ISSUE

When TheSky is launched the error message “Failed to create empty document” is displayed and TheSky does not start.

RESOLUTION

This can be due to insufficient memory, or non-compatible library files.

MEMORY
TheSky verion 4 requires 8 MB (or more) of RAM. If the system has 8MB or more of RAM, then using a lower resolution video driver may free enough memory to start TheSky.

Under Windows 3.1/3.11, the user should verify that at least 600KB of conventional memory is free (use the MEM command at a DOS prompt while Windows is running). If not, exit Windows and run MEMMAKER, which attempts to automatically reconfigure memory optimally (this is a one-time procedure, it does not need to be run each time the computer is turned on).

LIBRARY FILES
If the problem does not seem to be memory-related, then it is probably due to non-compatible .DLL and/or other library files. This might be the case if a different 32-bit version of TheSky has been installed without properly uninstalling another version.

1. Uninstall TheSky.
2. Delete any of the following files found in the C:/Program Files/Common Files/System folder:
Accugnt5.dll, astrom.dll, DSS_DLL.dll, Instdrv.exe, IP.dll, MNCP32.dll, OrbProp.dll, OtherSS.dll, SATLIB.dll, Sbkmdd.sys, SS32.dll, st732.dif, ST732.dll, TeleAPI.dll, TTY32.dll.
3. Install TheSky (the above-listed files will be reinstalled).

APPLIES TO

General

KEYWORDS

SBKB

This article was formerly published under the identifier Q196KB in Software Bisque’s prior knowledge base.

Last Reviewed: 11/24/2004